![]() ![]() Please let us know immediately if you believe someone is trying to scam or defraud you by contacting PayPal Customer Service. PayPal Customer Service will confirm the stoppage for you via email. If you believe your PayPal login information has been lost or stolen, please contact PayPal Customer Service immediately. You must have the protocol number informed by PayPal Customer Service to contact the Ombudsman. You can decline to receive autodialed or prerecorded message calls or texts to your mobile phone number in several ways, including, via an email transaction receipt, in your account settings, or by contacting PayPal Customer Service. You can review your devices or remove any you don’t want us to remember on your PayPal account.Examples of PayPal Customer Service in a sentenceĭisputes between you and PayPal regarding the services may be reported to PayPal Customer Service. Once set up, the authenticator app will provide a one-off passcode that changes periodically. After you download the authenticator app to your phone or desktop, scan the QR code displayed or enter the unique serial key on to link them to your PayPal account. What are Authenticator Apps and Security Keys?Īn Authenticator App generates a one-off passcode that you can use to sign in along with your password when you log in. At this time, 2-step verification offers Mobile and Authenticator App. This setting allows for more SCA compliant verification options. In order to continue to access your PayPal account in compliance with PSD2 regulations, you'll need to enable the 2-step verification setting from your settings profile page. Is there another way to verify my identity when logging in? I don’t have a mobile or direct landline number to link to my PayPal account. However, if you decide to disable 2-step verification, please make sure you have an up-to-date phone number in your profile beforehand. Hence, you won't see any changes when logging in to your account. Will I see changes?Ģ-step verification is authentication that complies with SCA. I've already enabled 2-step verification on my PayPal account. If that doesn't work either, click Try another way on the web screen and retry or choose another challenge to complete the authentication process. ![]() If the notification doesn't appear by itself, open the PayPal app from your phone and the verification prompt will appear on your mobile app to complete the process. When you choose to "Confirm using PayPal app", we will send a push notification on your mobile phone that is typically used to access PayPal. ![]() It's important that you keep your phone details up to date in your PayPal account Profile to make sure this can work. We'll send you a one-time passcode by SMS or via a phone call to your landline each time we need a stronger verification of your identity. No, the one-off passcode isn't the same as your PayPal password. Where can I get this additional code? Isn’t it the same as my PayPal password? So, you may continue to log in to your PayPal account or pay with PayPal as usual, using your email address and your PayPal password. Most times, we'll be able to verify your identity using the PayPal password you’ve typed and the device you're using (if it’s one of your usual devices). When will I need to enter this code? Do I need to do it every time I log in or pay? If we need to confirm your identity, you can open the PayPal App to provide confirmation. If we need to ask you for a one-off passcode, we can send it by SMS to your mobile phone number or via phone call to your landline, so your payment or login won't be delayed.įor easy authentication, you can also download the PayPal app. What do I need to do?Ĭheck that your current telephone (mobile and/or landline) number is correct in your PayPal account Profile. You'll also have the option to enter a one-off passcode which we will send by SMS to the phone number you've registered with us or via a phone call if you have a landline. Make sure you authorise push notifications from the PayPal App. We may sometimes ask you to confirm your identity. Most of the time, you'll log in or pay with PayPal by entering your email address and your PayPal password as usual. What changes will I see when using PayPal? For online transactions in Europe and the UK, this extra security is coming to help keep online card purchases more secure and prevent fraud. It introduces two-factor authentication for online transactions, known as "Strong Customer Authentication" (SCA). The directive requires new measures that impact how you access your account and pay with PayPal. This is a new EU directive regulating payment services in the European Economic Area. The Second Payment Services Directive (PSD2) ![]()
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